Privacy Policy

Last updated: January 2026

1. Introduction

Unreal Climate Solutions Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request a quote.
• Property Information: Details about your property relevant to providing air conditioning services.
• Usage Data: Information about how you use our website, including pages visited and time spent on site.
• Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your enquiries and provide quotes
• Schedule and complete installations
• Send you relevant information about our services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To perform our contractual obligations to you.
• Consent: Where you have given consent for marketing communications.
• Legitimate Interest: To improve our services and respond to enquiries.
• Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist us in operating our business (e.g., email services, website hosting)
• Equipment suppliers and manufacturers for warranty purposes
• Legal authorities when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For customers, we typically retain records for 7 years after our last interaction.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Unreal Climate Solutions Ltd
Email: info@unrealclimate.co.uk
Phone: 01706 482068

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.